Blog

Liniar House, an impressive new 178,000ft² facility, has been unveiled as the latest stage in the incredible success story of HL Plastics. More than 150 invited guests attended the event to see business magnate Lord Digby Jones officially open Liniar House, the home of the company’s new warehouse, training centre and showrooms. CEO Roger Hartshorn commenced the proceedings, describing the history and ethos of the company while referring to the impressive timeline that adorns the walls of the new Liniar showroom and charts more than 40 years of growth.

Roger stated: “Liniar House will take customer relations to a new level. I am confident the strength of HL and its staff will continue to thrive with the facilities and culture we have created. HL Plastics now has the most integrated, well invested single site PVCu facility in the UK.”

Roger introduced special guest Lord Digby Jones, with the former Director General of the CBI and Business Ambassador of UK Trade and Investment delivering an inspirational and hugely entertaining speech. Having toured HL Plastics’ impressive facilities earlier in the morning, he praised Roger’s achievements and said it was a “privilege to share in the success” of the company.

Further speeches were given by Martin Thurley, Managing Director of HL Plastics, and Nigel Bishop, Sales Director of Avantek Machinery, before guests were invited to explore the stunning new Liniar showroom. Covering every product launched by the innovative systems company, the showroom beautifully displays the full and diverse range and provided a real buzz among visitors as they got ‘hands on’ with the products.

After lunch guests were given the opportunity to take a guided tour of the entire facilities, including the new Avantek showroom, the only one of its kind in the UK – featuring a range of fabrication machinery which customers can touch, feel and trial before buying, some from stock. Customers, associates, staff and invited press were all suitably impressed with the new building and the thought and investment that has obviously gone into it.

Mick Clayton, CEO of GQA Qualifications Ltd, commented: “It was great to be at the opening of Liniar House and have the opportunity to hear from Roger and Martin on the story so far and what’s next; whilst on a completely different scale, the ethos and culture that was highlighted is very much something that we at GQA try to operate and promote. Lord Digby Jones was also an entertaining speaker with a number of common sense anecdotes and thoughts that fit perfectly with the theme of the day. The day looked to be a great success and the facilities are fantastic.”

Charlotte Davies, Head of Marketing for Edgetech UK, said: “The new facility is impressive and the large showrooms are a great addition as it’s good to be able to experience the current range as well as reflect on how far the company has progressed over the years. The tour impressed upon me the attention to detail and pride that everyone at Liniar takes in what they do and it made me proud to be part of the same group as such a market-leading company.”

Martin Dera, Director at Homeworks Solutions in Bath, was highly impressed with the new facilities: “As I have come to expect from the team at Liniar, the official opening day spoke volumes for the company’s ethos, as well as to serve as an indicator for future growth plans. Everyone I spoke to on the day had high praise for the new purpose-built facility and the showrooms, as well as the future Liniar Training Academy – which I would definitely like to attend once it’s up and running. As an installer we are at the end of the supply line and frequently overlooked, at least prior to our association with Liniar. We really are made to feel like part of the family and our invitation to attend the opening day only goes further to reassure this belief and encourage us to push the Liniar brand forward at the coalface.”

Throughout the day, many guests commented on the extensive timeline on the wall of the new showroom, which begins in 1974 with the formation of HL Plastics, and leads up to 2017 with the launch of the EnergyPlus90 Passive House window system and the opening of Liniar House. This huge graphic leads visitors through each step of the company’s progress, with world events from the same year putting things into a wider context. It’s difficult to believe that Liniar’s chamfered window system was launched less than 10 years ago in 2008, given the incredible progress of the brand over that short period of time. It will be very interesting to see how that timeline continues to grow – there’s still plenty of space on the wall!

The post Lord Digby Jones officially opens new 178,000ft² Liniar House appeared first on Windows Active Magazine.

First Job: I join the Royal Navy as an Engineering Officer at 18 and was lucky to be sent to university by them.  My first design job was at Dyson just as the firm was starting.

When did you join current company: I joined Ultraframe in 2004 when the company was still a PLC.

Most useful/favourite gadget: Strava APP on my Iphone.

Favourite/most useful website: www.theengineer.co.uk.

Business person you admire: James Dyson.

Recommended hotel for business: Mitton Hall.

Favourite UK restaurant: Inn at Whitewell near Clitheroe

Best business decision: Sticking with Ultraframe even through the hard times.

Other interests: Building my house – an ongoing project and cycling.

Working Day: I like to be at work before 8am. When I arrive I dedicate myself to the team, helping them break through problems, guiding them in the right direction, and checking the quality of output. I try and involve myself as much as possible with customers, not only the business owners but the guys on the ground who are hands-on with our system installing roofs every day. Some days I will be in my scruffs, tools in hand working alongside installers and seeing our roofs from their point of view. It’s important we share these insights internally. A large part of the day will be spent coordinating the activities required to bring new roof systems to market, looking at patent applications and so forth. As the office clears at the end of the day, this is usually my time to think about the more strategic design issues or sketching up an idea and leaving it on a colleague’s desk for the morning. When I go to bed I still think about the business and have a sketchbook beside my bed to capture ideas as I have them.

Working Location: I am based at our offices in Clitheroe only a short cycle from home (if the day allows). The offices are open-plan which encourages interaction between the team. There is always a balance to be had between distracting people who are trying to get work done and getting useful involvement – we get the balance right – most of the time. I do have an office but I am often sat at the desk of one of the team. I also have a dedicated area in the factory to build prototypes; it’s a great facility and allows us to bring our ideas to life, then test them and see if they are any good!

Generally, trading over the last 12 months has been very good, but with some caveats. Growth has been more variable by customer than it was a year ago. Installers that are selling modern high-quality solutions are showing strong double-digit growth. Our core glass roof sales have grown significantly in the last 4 years and grew again last year albeit at a slower rate. This is good because it means the solid roof sales are incremental for those customers able to support the additional fitting capacity required. We are continually looking at ways to speed up installation, enabling our customers to sell more and fit more with the same manpower.

There has been a slowdown in the rate of growth since January and with the election we predict growth will continue to be more modest until the summer. While there is more uncertainty in the market we do expect the market to step back up again later this year. Managing inflation and the impact on raw material costs is an ongoing challenge – one that affects all manufacturing businesses, our R&D effort goes some way to mitigating this issue.  In terms of specific roof sales, we believe our customers are enjoying much better sales of modern performance conservatories. Designed properly, these extensions are highly desirable and meet the need’s of today’s homeowner regardless of their design brief, but critically, deliver excellent ‘profit per fitter’ – the measure we use to assess if products are fit for purpose.  Modern conservatories, simple beautiful orangeries, fast to install replacement roofs and high performance quick-to-build extensions are part of the toolkit we give our customers. We anticipate our customers will be able to exploit these markets to generate ‘above market’ growth in 2017.

The next two years will see a higher level of innovation than ever before. Our business mindset is one of continual innovation so our existing products and services continue to improve. This keeps the core business relevant. Then on top, we have a pipeline of new innovation that opens up additional growth opportunities for our network partners while simultaneously lowering installation costs.  An example of continual innovation is our LivinRoof, the introduction of a composite panel last year as an alternative to aluminium. This means it’s available today cheaper than when we launched it nearly three years ago. As a business our entire focus is all about product improvement – both in terms of the thermal performance and improved installation speed. UltraSky Lantern is a great example of how we’ve really challenged the market around thermal performance claims. Many lantern systems claim to be thermally broken, yet we know they’re not, because we’ve tested them at our facility in Clitheroe. Eliminating cold bridging throughout the entire roof, not just the ridge, has been our focus. From a retailer’s point of view they have to have absolute confidence in the roof they’re selling and fitting; if we make a statement about our roof, it’s factual.

Our new UltraSky Roof brings slimline aluminium roofs to the orangery market in a way that takes the market forward again. Not only is it a fully thermally broken system, it works beautifully combined with Loggia columns, bifolds and aluminium windows – creating a stunning, contemporary orangery. Alongside, we’ve also developed a new structural portal – UltraSpan – which enables large open spans to be achieved. It’s designed in such a way that it’s completely hidden in the UltraSky Roof – all the structural integrity you need without compromise on design.  Let’s mention UltraRoof380. Always watertight on day one, and usually complete on day two, this is a great example of a beautiful product that delivers profitable growth for our customers. This has been in the market for 6 months and sales volumes have been strong. We’ve worked incredibly hard to ensure lead-times are competitive and by the summer we will be able to offer P and T shapes. Feedback from retailers and installers is absolutely critical in this business. As I mentioned earlier, I spend a good deal of time on the road observing installations, it’s only through this process can we refine and develop new products, or indeed steer our marketing effort. Through our PR programme we frequently use case studies to illustrate the benefits of our systems and this feedback from the homeowner and the retail installer is invaluable. A recent UltraRoof380 installation by Tom Tonks at TT Installations really stands out in my mind. We developed UltraRoof380 with a clear focus to develop a roof system that not only looked fantastic but also performed well on site, with fast installation times and the least number of components. Chatting to Tom Tonks recently really demonstrated that this vast investment was worthwhile. He describes his first installation as “effortless”. This is exactly the sort of feedback we like. That said, it’s important we listen to all feedback – it’s only through this process can we make improvements.

LivinRoof has been the most successful campaign to date, no question. We brought a fresh perspective to the market when we launched LivinRoof, challenging the status quo that a solid roof had to be tiled. But since its launch it has gained real momentum in the marketplace and sells itself due to its contemporary external appearance, preferred by 50% of customers coupled with stunning internal shaped glazing features. While LivinRoof is still growing we have been surprised how quickly UltraRoof380 has caught up in terms of volume and both solid roof systems now sit side by side in our range showing that the solid roof market is more than just about tiles. For installers it’s hidden costs that can damage cash flow. Cheaper roof systems might appear to be better value, but in the long run, problems can be costly. Having to go back and rectify issues, spend more time installing on site, or using additional components all add up. We’ve worked hard to design roof systems that are simple and quick to fit with 100% reliability.

The opportunity for retail installers in today’s market is vast. We’ve proven time and time again that using an Ultraframe system can deliver better thermal efficiency than a traditional extension using brick. This fact alone really opens the market up for retailers to take on profitable work. From modern conservatories, contemporary orangeries, large conservatories that need upgrading – the art is to focus on a small number of designs that work in your market.

Several years ago as the market was in decline we made a very clear commitment that we would develop a range of roof systems that would open up new market opportunities for our customers, ensuring that there is an Ultraframe roof for every job. This was a big decision, and one that has taken significant investment across the business to deliver against this promise. It certainly brings a layer of complexity to our operations, but as we see retailers growing their businesses and winning work they might have previously lost to a builder, the decision back in 2011 was right.

The post Andrew Thomson, Design & Development Director, Ultraframe (UK) appeared first on Windows Active Magazine.

As part of an ongoing commitment to sustainability and constantly striving to improve its green credentials, REHAU was delighted to once again receive SmartestEnergy’s ‘Renewable Electricity Commitment’ certificate.

The certificate, authorised by the Carbon Trust, recognises that REHAU’s factory in Blaenau, warehouse in Runcorn and offices in Manchester and Ross-on-Wye, will be running off 100 percent renewable electricity until March 2021.

The award is reviewed annually to ensure companies with the accolade remain supplied by recognised providers. The renewable electricity being used by REHAU is certified by the Carbon Trust to be compliant with Greenhouse Gas Protocol Scope 2 guidance, which means the firm can report zero carbon emissions for purchased electricity.

Martin Hitchin, Chief Executive at REHAU, said: “As a global company, we understand we have a responsibility to run our company in a sustainable and environmentally-friendly way. We are committed to  protecting the environment and using natural resources responsibly.

“We believe in building our principles from the ground up which is why our stance on sustainability is clear from our energy supplier through to the groundbreaking products we develop.

“Our smart products have been designed to actively reduce carbon emissions. We also make a valuable contribution to environmental protection through our qualified recycling solutions made of polymeric materials.

“Although we are incredibly proud of the work we have already done in this area, we are not willing to sit back. We have clear objectives that we want to achieve by 2020 that include: reducing primary energy consumption by 20%, reducing carbon emissions by 25% and reducing water consumption by 40%.“

REHAU has also implemented a code of conduct for its suppliers. Based on internationally accepted standards, the code of conduct ensures that everything from environmental laws to labour laws are adhered to within the supply chain. The company actively takes into account environmental criteria when selecting suppliers to ensure that they also appreciate the importance of corporate responsibily and run their businesses in a sustainable way.

For more information visit www.rehau.uk

Debuted at the FIT Show 2017, VEKA Group’s brand new Imagine Lift & Slide Patio Door is the latest addition to its luxurious, innovative and technically advanced Imagine suite of doors.  Designed to ‘let nature into your living space’, the system can incorporate between two and four sashes; any and all of which can be configured to ‘lift and slide’ depending on the user’s requirements. And, thanks to its safe and secure construction – utilising extra large steel reinforcements within the profile – the Imagine Lift & Slide Patio Door is strong enough to easily handle both residential and commercial applications.

Dawn Stockell, VEKA Group’s Marketing Director comments: “The Imagine Suite remains one of the industry’s most significant developments in terms of doors, with each new addition embracing its ethos of quality, capability and style. The Lift & Slide Patio Door is no exception, offering luxurious expanses of glass while providing ‘best in class’ levels of insulation depending on the glazing used. We’ve pushed the boundaries of what’s possible, facilitating creative door designs that could only have been imagined before.” That’s not to say that the Imagine Lift & Slide Patio Door is intended only for wider openings. Its easy-to-operate sliding sashes are as effortless to use in small doorways as they are across large frontages opening onto lawns, patios or terraces for example. “We wanted the Imagine Lift & Slide Patio Door to be elegantly stylish from any angle; inside or out”, Dawn continues. “Visible surfaces have been kept to a minimum even in floor-to-ceiling installations; maximising the natural light let in, and creating a sumptuous sense of space. Sliding sashes close flush to the frame, and drainage has been fully concealed within the sash.”

The Imagine Lift & Slide Patio Door is available in a range of finishes (19 colours and woodgrains from VEKA’s Variations colour collection) across all installation options. Aluminium covers can be specified in those finishes too, further increasing the system’s versatility as part of a broader design scheme. The same flexibility applies to hardware, with products from all major manufacturers catered for.  “The Imagine Lift & Slide Patio Door met with a fantastic reception at its FIT Show launch”, Dawn adds. “What our technicians have achieved with its multi-chamber profile, Neopor inserts and thermally broken threshold has addressed the industry’s expectations for energy efficiency using doors of this type. We look forward to hearing from our installers about the new projects it opens up, and customer reactions to its solidity and understated good looks.”

The post New lift and slide patio door is latest addition to Veka’s Imagine doors suite appeared first on Windows Active Magazine.

Image Above: Roof Maker CEO Paul Mildenstein (centre) and Roof Maker team

Respected rooflight experts Roof Maker have been shortlisted for Fabricator of the Year in the prestigious G17 Awards.

Since being bought by private equity group Next Wave Partners LLP in November 2016, the Roof Maker workforce has grown rapidly, rising from around 59 to 90 employees, as the firm has spent £250k in rapidly expanding its presence in the trade sector.

Another £100k has gone into research and development, producing two new cutting-edge products – O-Lite, a distinctive circular roof light, and LuxLite, the highest-specification roof light currently available for pitched roofs.

“It’s great for us to be recognised in this way,” commented Roof Maker CEO Paul Mildenstein. “We’ve been delighted with our performance over the last twelve months – we’ve seen a huge increase in turnover, driven by some extremely successful new products. But we’ve also got big ambitions for the future.

“We want to challenge the idea that all roof light products are the same – that a roof window is essentially just a roof window. Over years of intensive investment and product development, we’ve built a portfolio of best-in-class natural light solutions with minimalistic design, energy efficiency and all-round performance that stand them out from the crowd – but in the months and years ahead, we want to push boundaries even further.

“If you’re interested in joining us on that journey – and benefitting from the sort of stylish, bespoke home improvement products perfectly positioned to help installers capitalise at the high end of the market – don’t hesitate to get in touch to learn more about what becoming a Roof Maker trade partner can do for your business.”

Triple-glazed, Argon-filled, and offering U-values as low as 0.6 (good enough to meet the demanding Passivhaus standard) Roof Maker’s new generation of roof lights offer exceptional thermal efficiency, together with their toughened glass and 20-year transferable guarantee.

For more information visit www.roof-maker.co.uk or call 0116 214 7112

Castle Building Products has invested in machinery and tooling to make Residence 7 (R7), part of Residence Collection. The Didcot based trade fabricator wanted the best flush sash on the market to offer a high end option to its installer customers.  R7 is the unique 75mm system that is flush inside and out. It’s designed to look perfect in traditional homes and sleek in modern homes too. Perhaps uniquely, with its colour range, strength and cool looks, it is a true timber-alternative. Castle Building Products has invested in R7 to extend its range into the growing market for premium quality PVC windows. 

Castle Building Products Joint MD Mike Richmond says: “R7 is the only fully flushed sash window on offer, and we think it’s the best flush sash window on the market. We’re looking forward to getting out there and talking to our customers about it. Residence Collection is giving us great support, and is helping us sell R7 into our existing customers.” R7 is available in a range of modern colours designed to suit any type of home. “We love the colour range,” adds Mike. “There’s something for every home. R7 is very fitter friendly, and the fact that it’s 75mm makes it very easy for us to handle.”

Residence Collection Managing Director Martin Dickie says: “R7 is very versatile. It’s flush outside so it looks like traditional timber windows, but it’s also flush inside, which gives it a cool and sleek look. Fabricators have endless opportunities with R7.”

The post Castle Building Products launches Residence 7 unique 75mm system appeared first on Windows Active Magazine.

Virtuoso has announced a series of exclusive customer experience days for its growing installer network. Guests will get the chance to see the range of composite and PVC-U panels and feel the ‘sensational’ new Virtu-AL composite door.

Held at its 80,000ft2 site at Birtley, County Durham, this will be the first time that the manufacturer of composite doors and PVC-U panels has hosted a series of installer-driven events since becoming part of Customade Group.

Virtuoso reports that dozens of installers have already signed up, citing Virtu-AL – the UK’s first aluminium textured, non-woodgrain finish composite door, as a ‘real draw’.

Tony Craggs, managing director of Virtuoso, explained: “We’ve had an amazing response to Virtu-AL since its launch in August and everyone who has seen it agrees that it’s like nothing else out there. What better way to truly demonstrate its unique qualities than at a customer day where people can discover for themselves just how special it is? There’s more to come soon and we will be giving our guests a glimpse of the new Smarts aluminium frame, which we’ll be launching early next year. This door of the future is definitely looking ahead!”

“Virtu-AL is part of our formidable collection of doors and our customers will have the chance to see our whole PVC-U panel and composite door range during their visit. We’re very proud of our high standards of manufacture and we’ll be inviting everyone to examine how our doors are made as they tour through our factory.”

“As a major player in the composite and PVC-U door panel market, we’re also really looking forward to sharing our bold plans for growth with customers. Our guests will certainly be impressed to see the results of our recent £750,000 investment into specialist machinery, new equipment and IT systems, which has helped us to increase our capabilities and given us unlimited capacity for the future.”

Tony added: “These customer days promise to be informative and inspiring and we’re really excited to be introducing installers to our enhanced range of doors. These products will help them to break new ground and establish themselves among those homeowners who don’t want to compromise on their entrance door. We’ll give our installers all the ingredients they need to grow their business with Virtuoso – it’s an experience not to be missed!”

To find out when the next Virtuoso customer experience day is taking place, please contact marketing@virtuoso-doors.co.uk

www.virtuoso-doors.co.uk

The post Virtuoso offers a touching experience for installers appeared first on Glass & Glazing Products Magazine (GGP).

As National Home Security Month approaches, composite door manufacturer, Hurst Plastics, is urging installers to seize the chance to talk to homeowners about door security.

Now in its fifth year, National Home Security Month runs throughout the whole of October and aims to increase awareness about the importance of home security in protecting people and their belongings.

Mark Atkinson, sales director at Hurst Plastics, said: “National Home Security Month is gaining wider media coverage every year and it’s an ideal opportunity for our installers to highlight the essential role of high quality door security.

“With more than 75% of intruders gaining entry into a property through the front door, security must start there. The quality of every component in a door and how it performs is crucial so installers must engage with homeowners and prompt them to think about their front door as an all-important first line of defence.

“And given that October, November and December are traditionally the peak months for domestic burglaries in the UK, there is no better time to bring security to the forefront of everyone’s minds.”

Composite doors are now the most popular entrance door in the UK, accounting for 50% of the domestic market. Hurst Plastics is offering support to installers to help them provide homeowners with the correct information on how to ensure their door security meets the required standards.

There are three main elements of legislation relating to composite door security that installers need to consider. First is Document Q, under which products must demonstrate that they have been tested to an acceptable security standard, ideally PAS 24: 2016. Second is PAS 24: 2016 whereby composite doors must achieve the new standard by 2018 and pass the more demanding PAS 24 ‘Cut Through Test’. And third is TS008, which applies to letterplates, which must provide resistance to attack or ‘fishing’ for keys.

For more advice on legislation or the Hurst composite door, please contact Hurst Plastics composite manager, Howard Wilson, on 01482 790790 or howard.wilson@hurst-plastics.co.uk

The post Hurst brings security home appeared first on Glass & Glazing Products Magazine (GGP).

Image Above: Robert Palmer, Director, Palmer Market Research

Palmer Market Research’s new report into the performance and prospects of the UK window and door industry, warns of significant headwinds, with a slowdown in the housing market and uncertainty surrounding Brexit, contributing to market contraction.

Published this month, Palmer’s new market research report, The Window, Door and Conservatory Markets in Housing in Great Britain, accounts that the industry performed above forecast in 2016.

This included growth of 1% in volume terms and 7% in value terms to £4.5bn, driven by a shift towards higher-end products.

This included significant growth in bi-fold doors and growing sales of foiled and mechanically jointed/timber effect PVC-U windows, the former up 9.3% in 2016 to 42,700 door sets.

The market for windows in total grew 1.2% to 6.82million frames and remains dominated by PVC-U. This this was, however, outstripped by a 5.5% increase in installed value to £2.38bn, driven by a shift to higher end products.

The ‘trade-off’ to this growth was a slowing in the volume PVC-U market and a continuing decline in sales of timber windows – which have fallen in volume by more than 60% since 2000.

More positively, the report found that average installed prices of conservatories was up by 12%, while conservatory replacements saw growth of 6%, although this was offset by a decline in first time installations of 4%.

Trends in the Glazing Market in Housing 2000 to 2016 (volume (no. of products installed) and installed value (current prices)); Index 2000 = 100

If the industry performed above expectation in 2016, Palmer is far less sanguine about its prospects going forward.

The report paints a complex picture defined by pockets of substantial growth but delivered against a forecast backdrop of market contraction – in volume terms at least – of 4% this year, 2% in 2018 and 1% in 2019 before a return to moderate growth in 2020.

“The industry has out-performed our forecasts last year but we’re now seeing near stagnation in the housing market, which is a tell tail sign of tougher economic conditions to come. This and the uncertainty around Brexit has led to a weakening of consumer confidence, which we expect to bite in the second half of this year and through next”, explained Robert Palmer, Director, Palmer Market Research.

He continued: “This is already contributing to a level of hesitancy among housebuilders, which will make government policy and continuing investment in the Help-to-Buy scheme, increasingly key going forward.

“The social sector may be less effected by Brexit but it faces its own budgetary pressures, while we expect some funding to be diverted to the replacement of cladding and improvements to the safety of high-rise buildings in the fallout from the Grenfell Tower disaster.”

If these factors present generally unfavourable conditions, The Window, Door and Conservatory Markets in Housing in Great Britain 2017 nonetheless identifies some significant areas of growth going forward. These are for the most part defined by product and material type.

The growth recorded in bi-fold door sales and those of mechanically jointed PVC-U windows means that both are tipped for significant growth going forward as part of the general shift to higher end products. The fortunes for windows, doors and conservatories are again mixed, defined by a combination of installation and material type.

Palmer continued: “What we’re seeing is a very real shift in proposition.  This in general is leading away from volume product to a higher end higher margin offer. This is defined by material type, by product and even the design of those products, for example the shift to mechanical jointing and flush casements in PVC-U.

“What is also clear is that we’re already seeing some pretty unfavourable economic headwinds and these are unlikely to dissipate anytime soon, which makes product development in the right areas a key foundation of future growth but also longer term viability.”

For more information log on at www.palmermarketresearch.co.uk

email info@palmermarketresearch.co.uk or call 020 8390 8131.

Mila has scored a hat trick of G-Award nominations this time around, and is a finalist for Component Supplier, Customer Care Initiative and Trade Marketing Campaign of the Year.

The nominations recognise some of the key areas where Mila continues to excel, and it is particularly delighted to be the only hardware company in each of those three categories.

In the Component Supplier of the Year category, Mila has been recognised for its overall performance and particularly its success in reducing the risk of corrosion in zinc hardware, while in Customer Care, it has been recognised for its initiative to create a library of cascadable test data for customers.

Having won the Trade Marketing Campaign award for the last two years, Mila is competing for the prize once again and has been shortlisted for one of its dedicated digital campaigns.

Managing Director Richard Gyde commented: “It’s a great achievement to be the only hardware company which has made the shortlist in such competitive categories. Once again, it’s testament to the hard work of the whole team and to our commitment to excellence”

www.mila.co.uk