Residents Just Pop Up At The Window Company (Contracts)

Social housing residents who phone The Window Company (Contracts) to arrange surveys or appointments for their window and door replacement are now greeted personally by name, thanks to the company’s investment in a new phone system.

The bespoke phone solution is fully integrated with the company’s CRM database so that the administration department not only knows the name of the caller, but can pull up all the information about their property and installation instantly.

The Window Company (Contracts) says that this give residents an added layer of confidence and reassurance about the company who will be coming to work in their home, and presents an efficient and professional image.

What is particularly special about the new system is that the information is accessed via a pop up window on the screen of the person taking the call. This means it doesn’t interfere with the work they are already doing and enables them to pick up exactly where they left off as soon as the call is completed.

This, says Director of Compliance and Administration Katie Thornton, is enabling the team to respond more quickly to customer calls and at the same time improve overall operational efficiency. She adds: “We are always looking for ways to become ever more efficient and this is a perfect example of that. The few seconds we save on accessing every caller’s records and switching between screens all add up when you remember that we have 10,000 residents on our database.”

Chelmsford based The Window Company (Contracts) works on behalf of some of the south’s biggest main contractors and social housing providers and consistently benchmarks its processes and systems against leading UK businesses.

The new phone system is very much in line with that used by Blue Chip consumer facing organisations and was provided by Oak, who work with the likes of the BBC, Samsung and British Airways.

Further information is available at: www.thewinco.co.uk