Business Micros has proved once again that it is the first choice software provider for the composite door sector, with the supply of a completely custom built system for leading composite door manufacturer DOORCO.
DOORCO switched to Business Micros mid way through 2016 because it wanted a provider who could keep pace with its dramatic growth, and ensure that DOORCO continues to deliver the outstanding customer service which has made it such a favourite with fabricators and installers.
The system has taken Business Micros more than 12 months to build because it is a bespoke software solution, designed specifically to enable DOORCO to deliver on its primary objectives which were to guarantee faster deliveries and improved OTIF scores for its distribution and manufacturing customers, without sacrificing product quality or consistency.
The project involved teams at Business Micros’ Newton le Willows sales and installation centre and at its Dumfriesshire programming centre, working closely together to develop a solution which met both the practical and technical requirements of the door manufacturer.
What makes this software set up particularly special is the fact that customers, as well as DOORCO’s processing team, can now log in directly to order and process their own prepped slabs, with the system effectively ‘remembering’ every customer’s individual prepping information and automatically planning that order into production.
It has the potential to save huge amounts of time because so much data is stored or automatically generated from within the software rather than having to be inputted every time.
The software builds the order for DOORCO, plans it into production and then even tracks it around the factory using a series of Scanpoint stations, giving the production team a constant overview of performance.
The first phase of the project has been such a success that Business Micros and DOORCO are already moving on to phase two which is to add despatch planning, further EDI links and customer relationship management (CRM) to the software set up over the coming months.
Jayne Sullivan, DOORCO’s Operations Director, commented: “Because our business is unique in the composite door sector, it made sense for us to work with an experienced, well resourced supplier who could deliver us the custom-made IT solution which we knew we needed. Just as we do with our customers, we’ve worked collaboratively with Business Micros throughout and we’re delighted with what we have delivered together. It is saving customers’ time and giving them greater flexibility, whilst at the same time improving our efficiency. Our OTIF scores are already improving and our product quality and consistency remain second to none.
“With Business Micros we now have the right partner by our side for the next stage in our growth, and an IT set up which we know will keep pace as we continue to expand.”
DOORCO’s growth in 12 months has been dramatic. Hitting 2016’s sales by June this year, sales during the rest of 2017 are forecast to be further boosted by unique new products like LINKS and Monza II. The IT investment is a key part of the company’s multi-million pound strategic investment programme which is designed to help it stay ahead of customer demand, continue to deliver on robust operational targets and ultimately offer a more streamlined customer experience.
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